Question 1

What does Fort Healthcare Solutions do?

Accepted Answer

We manage the business side of care: medical billing and coding, credentialing and provider enrollment, revenue cycle management, accounts receivable, denial management, eligibility verification, prior authorization, practice management, patient helpdesk and virtual assistant services. Through Fort Digital we also build practice websites, run healthcare marketing and develop custom software.

Question 2

Do you build websites for medical practices?

Accepted Answer

Yes. Our Launch package is a complete, mobile-first practice website for a fixed $500, live in about two weeks, with appointment request forms, SEO and Google Business Profile setup included.

Question 3

Who do you work with?

Accepted Answer

Private practices, physician groups, hospitals and outpatient facilities across the United States, in every specialty.

Question 4

Which EHR and practice management systems do you support?

Accepted Answer

We have hands-on experience with 50+ leading EHR, EMR and PM systems, including AdvancedMD, CureMD, DrChrono, Office Ally, athenahealth and eClinicalWorks.

Question 5

Are you HIPAA-compliant?

Accepted Answer

Yes. We act as your HIPAA business associate and protect PHI and ePHI with administrative, physical and technical safeguards, backed by regular risk assessments.

Question 6

What is the free practice analysis?

Accepted Answer

A no-cost review of how your billing, collections and workflows are performing today. We show you where revenue may be slipping away and how we would help.

Question 7

Is Fort Healthcare Solutions the same company as Fort Medical Billing?

Accepted Answer

Yes. Fort Healthcare Solutions is the trade name of Fort Medical Billing LLC. It is the same team and the same commitment, under a name that reflects the full range of services we provide.

Question 8

What is revenue cycle management?

Accepted Answer

It is the financial process that runs from appointment scheduling to final payment: patient registration, insurance verification, coding, claim submission, denial management and collections. Done well, it means prompt payments, fewer denials and healthier cash flow.

Question 9

Why outsource revenue cycle management?

Accepted Answer

Managing RCM in-house often means higher administrative costs, operational inefficiencies and a greater risk of errors. Outsourcing gives you specialists whose only job is optimizing your practice's financial operations.

Question 10

Do you work with hospitals as well as private practices?

Accepted Answer

Yes. We deliver RCM for private practices, hospitals and outpatient facilities, tailored to each organization's size, specialty and goals.

Question 11

What is medical billing and coding?

Accepted Answer

It is the translation of medical procedures and diagnoses into standardized codes used for insurance claims and patient billing. Accurate billing and coding are essential for proper reimbursement and regulatory compliance.

Question 12

Why is accurate medical coding important?

Accepted Answer

Proper coding ensures you are reimbursed correctly for the care you provide. Inaccurate codes lead to underpayments, denials, audits and potential penalties.

Question 13

Which coding standards do you use?

Accepted Answer

We code to current ICD-10-CM, CPT and HCPCS Level II standards along with payer-specific guidelines, and keep pace with every annual code update.

Question 14

Can you handle claim follow-up and denials?

Accepted Answer

Yes. We follow every claim through to payment and work denials, correcting, resubmitting and appealing as needed.

Question 15

What does credentialing involve?

Accepted Answer

Credentialing verifies the qualifications, training, licensure and experience of healthcare providers to confirm they meet the standards set by insurance companies and regulatory bodies.

Question 16

How long does credentialing take?

Accepted Answer

It varies by payer and state, and many commercial enrollments take several months. We submit complete applications and follow up persistently so avoidable delays don't hold you back.

Question 17

Can you handle re-credentialing?

Accepted Answer

Yes. We manage both initial credentialing and re-credentialing, tracking every renewal so nothing lapses.

Question 18

What happens if a provider isn't properly credentialed?

Accepted Answer

Claims can be delayed or denied, reimbursements lost, and the practice exposed to compliance issues. Proper credentialing protects both revenue and reputation.

Question 19

What is practice management in healthcare?

Accepted Answer

Practice management is the administration and coordination of a practice's operations, including scheduling, billing, compliance and patient engagement.

Question 20

What does your practice management include?

Accepted Answer

Scheduling and appointment management, financial management, compliance and regulation management, and patient engagement and communication.

Question 21

How can efficient scheduling improve my practice?

Accepted Answer

Better scheduling reduces wait times and no-shows, improves patient flow and keeps your practice operating at full capacity.

Question 22

What are patient helpdesk services?

Accepted Answer

They cover managing patient inquiries, resolving issues and facilitating communication between patients and your practice to ensure a positive experience.

Question 23

Why does 24/7 support matter?

Accepted Answer

Patients have questions outside office hours. Round-the-clock support means timely help whenever they need it, without adding to your staff's workload.

Question 24

What does your helpdesk include?

Accepted Answer

Inquiry handling, issue resolution, appointment reminders and follow-up communication, plus tracking, reports and analytics on patient interactions.

Question 25

What tasks can a virtual assistant perform for a medical practice?

Accepted Answer

A virtual assistant can manage administrative tasks such as appointment scheduling, billing inquiries, patient communication, data entry and more.

Question 26

Are your virtual assistants HIPAA-compliant?

Accepted Answer

Yes. All of our virtual assistants are trained in HIPAA regulations and handle patient data securely and confidentially.

Question 27

Can I customize the services?

Accepted Answer

Yes. Support is tailored to your workflows, hours and priorities, from a few hours a week to full-time assistance.

Question 28

What does the $500 website include?

Accepted Answer

A custom, mobile-first design; up to five pages; contact and appointment request forms; on-page SEO with Google Business Profile setup; fast, secure hosting with SSL; and 30 days of support after launch.

Question 29

How long does a website take?

Accepted Answer

About two weeks from our discovery call, depending on how quickly we receive your content and feedback. If you'd rather not write the copy, we can write it for you.

Question 30

Do I own the website?

Accepted Answer

Yes. Your domain, content and site are yours. Accounts are set up in your name, and any third-party fees are passed through at cost.

Question 31

Can patients book appointments online?

Accepted Answer

Every site includes appointment request forms, and we can link your EHR's patient portal or online scheduling so patients book in the system you already use.

Question 32

How soon will marketing bring in new patients?

Accepted Answer

Paid search can bring calls within days of launch. Local search and reviews build steadily, and most practices see clear gains within three to six months.

Question 33

Is your healthcare marketing HIPAA-compliant?

Accepted Answer

We never put protected health information into ad platforms or analytics, avoid tracking that could expose it, and sign a Business Associate Agreement whenever our work touches patient data.

Question 34

Do I need a new website for marketing to work?

Accepted Answer

Not always. We start with an audit, and if your site is holding you back, our $500 Launch website is often the quickest fix.

Question 35

Can you integrate with our EHR?

Accepted Answer

In most cases, yes. We connect through the APIs, HL7 or FHIR interfaces your EHR offers, and our team already works in more than 50 EHR and practice management systems.

Question 36

How do you keep custom software HIPAA-compliant?

Accepted Answer

We build with encryption in transit and at rest, role-based access, audit logging and HIPAA-eligible hosting, and we sign a Business Associate Agreement.

Question 37

How is a software project priced?

Accepted Answer

After a free discovery call we send a fixed-scope proposal with a clear price and timeline, so there are no open-ended invoices. You own the code we write for you.

Frequently asked questions.

General

Revenue Cycle

Billing & Coding

Credentialing

Practice Management

Patient Helpdesk

Virtual Assistant

Websites

Marketing

Software

Let’s find the revenue your practice is leaving on the table.